If you you do not have access to a laptop or an internet connection please contact the school on 9709 6788 and speak to one of administration assistants. Let them know what you require and every effort will be made to provide you with the tools you need to study from home.
If you are having problems with a school issued laptop, google classrooms or another learning platform you should first talk to your teacher about it. Ask them for assistance but be clear what the problem is.
1. Explain what program you are having issues with. Exactly what is happening. Don't just say it doesn't work. Outline the things you are doing and what happens in response to what you are doing. If you get an error message either copy down the message or screenshot it. It is very hard to help unless your description is clear and accurate.
2. Sometimes it might be a problem with the program and doing a google search might provide you with a fix to your problem.
3. If you can find no solution to your problem you can lodge a help desk ticket with the schools Technology Support Staff. Again be very clear and specific with what is happening and what steps your are following. You should use this link for serious problems that prevent you from accessing online leanirng. Click the following link to lodge a help desk ticket.
https://bankstowng-h.on.spiceworks.com/portal
If you are having issues with your own personal laptop the school may be able to provide advice but may not be able to help with your specific issue. If in doubt you can send an email to the Deputy Mr Leary and explain your problem.
eSafety
This time can be a confusing and challening one while your daughters are engaging in online learning. It is important to ensure that the girls are safe while they are online and the links below will provide you with resources to help you. The eSafety website has guides on technology for computers, smartphones and the internet. These documents also offer translated versions.
https://beconnected.esafety.gov.au/
The following link will take you to the Australian Government's eSafety Commissioner's website which has a range of resources and safety advice that are also translated into a variety of languages.
https://www.esafety.gov.au/key-issues/tailored-advice/help-in-languages-other-than-english
The following link will take you to the homepage for the eSafetry Commissioners Website